2.3 Interested Parties

• Access information on Business Continuity, Disaster Recovery and Crisis Management courses
• Enrol for courses
• Purchase online books

• Customers unable to contact Sales team for enquiries

Note: company websites hosted remotely

• Fresh revenue curtailed

• Sales staff to include mobile numbers as part of their email signatures
• Sales staff have product lists and prices loaded on laptops and smartphones

(Non-WSQ)

• Attend course

• None. Courses are held at hotel

• None. Courses not conducted at Wintech Centre

• Courses proceed at hotel location

(WSQ)

• Attend course

• Attend WSQ course / examination at Wintech Centre

• Course venue and equipment unavailable.
  Unable to sit for / complete course / examination
• Foreign candidates who arrange to fly off after exam will be affected

• Courses proceed at hotel location

• Conduct course

• None. Courses are held at hotel

• None. Courses not conducted at Wintech Centre

• Courses proceed at hotel location

• Sit for invigilated examination

• Examination venue and equipment unavailable.
  Unable to sit for / complete examination
• Foreign candidates who arrange to fly off after exam will be affected

• Candidates cannot sit for their examinations

• Postpone examination for local candidates by 1 week
  Foreign candidates to continue with examination at alternate site

Note: Exam system hosted remotely

• Update profiles
• Update continuing education activities
• Renew membership
  Enrol for courses
• Buy books online

• None. Servers are not located at Wintech Centre

• None. Servers not located at Wintech Centre

• No impact. Members can continue to renew their memberships, enrol for course and purchase products as website is hosted offsite

• Advise on governance of BCM Institute

• None. No day-to-day operational role

• None

• Inform Advisory Council and update them periodically

• Review applications for professional certification

• None. Certification Committee members operate remotely;
• No dependence on Wintech Centre

• None

• Inform Certification Committee and update them periodically

• Review examination questions
• Review examination delivery process

• None. Examination Committee members operate remotely;
• No dependence on Wintech Centre

• None

• Inform Examination Committee and update them periodically

• Review competency model and training materials

• None. Education Committee members operate remotely;
• No dependence on Wintech Centre

• None

• Inform Education Committee and update them periodically

• Sale of courses
• Attend to enquiries
• Course registration & administration
• Course logistics
  Exam processing
• Payments & Receipts
• Post-course follow-ups
• Manage website

• Customers unable to reach staff
• Unable to communicate with customers from office
• Physical documents required for payment/ CITREP processing may not be available
• Course materials located in office may not be available
• Unable to receive cheques

• Breakdown in communications between customers and BCMI employees
• Payments and CITREP cannot be processed
• Course materials not available for courses
• Receivables not collected

• Equip alternate site with equipment and internet service
• Recover critical functions at alternate site
• Conduct regular file server backups.
• Call customers with overdue accounts to check on cheque status and if necessary to advise re-issue.

• Provide training facilities

• None

• None

• Continue conducting course at hotel

• Provide training facilities

• None

• None

• Continue conducting course at hotel

• Print courseware

• Soft copies of courseware not available to printers
• Printed courseware cannot be delivered to office

• Courseware not printed in time

• Provide Eazi Printing with a standard soft copy of courseware.
• Have the latest versions of courseware backed up at alternate site
• Arrange for Eazi Printing Pte Ltd to deliver printed courseware directly to hotel