{"id":16,"date":"2016-09-19T14:49:41","date_gmt":"2016-09-19T14:49:41","guid":{"rendered":"http:\/\/bcms.gmhasia.com\/bcminstitute\/?page_id=16"},"modified":"2016-10-01T16:26:31","modified_gmt":"2016-10-01T08:26:31","slug":"interested-parties","status":"publish","type":"page","link":"http:\/\/bcms.gmhasia.com\/bcminstitute\/bcm-policy-and-framework\/interested-parties\/","title":{"rendered":"2.3 Interested Parties"},"content":{"rendered":"<section  class='av_textblock_section av-av_textblock-0366cc7376be6c9e82a3e9cc8987b64f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Interested Parties: <b>The Organization<img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"http:\/\/www.gmhasia.com\/bcm-manual\/bcminstitute\/w\/images\/c\/c0\/ISO_22301_Interested_Parties.jpg\" alt=\"File:ISO 22301 Interested Parties.jpg\" width=\"528\" height=\"395\" \/><\/b><\/h2>\n<p>Related Interested Parties:<\/p>\n<ol>\n<li>Customers:\n<ul>\n<li>Course participants<\/li>\n<li>Potential customers<\/li>\n<li>Examination candidate<\/li>\n<li>Institute members<\/li>\n<\/ul>\n<\/li>\n<li>Committee\n<ul>\n<li>Advisory Committee<\/li>\n<li>Certification<\/li>\n<li>Education<\/li>\n<li>Examination<\/li>\n<\/ul>\n<\/li>\n<li>Employees<\/li>\n<li>Trainers<\/li>\n<li>Insurers:\u00a0Insurance policy<\/li>\n<li>Government: Funding and regulatory requirement on BCM by the Government\n<ul>\n<li><a class=\"external text\" href=\"http:\/\/www.ida.gov.sg\/Individuals-and-Community\/Manpower-Development\/Professional-Development\/CITREP-Guides\" rel=\"nofollow\">CITREP<\/a><\/li>\n<li><a class=\"external text\" href=\"http:\/\/www.wda.gov.sg\/content\/wdawebsite\/L225-ForTrainingProviders\/L325A-001TP-ATO.html\" rel=\"nofollow\">WSQ<\/a>\n<div class=\"floatright\"><a class=\"image\" title=\"Understanding the Organization\" href=\"http:\/\/www.gmhasia.com\/bcm-manual\/bcminstitute\/wiki\/File:ISO22301_Understanding_The_Org.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"http:\/\/www.gmhasia.com\/bcm-manual\/bcminstitute\/w\/images\/thumb\/4\/49\/ISO22301_Understanding_The_Org.jpg\/400px-ISO22301_Understanding_The_Org.jpg\" srcset=\"\/bcm-manual\/bcminstitute\/w\/images\/4\/49\/ISO22301_Understanding_The_Org.jpg 1.5x, \/bcm-manual\/bcminstitute\/w\/images\/4\/49\/ISO22301_Understanding_The_Org.jpg 2x\" alt=\"Understanding the Organization\" width=\"526\" height=\"305\" \/><\/a><\/div>\n<\/li>\n<\/ul>\n<\/li>\n<li>Government\/ Regulators:<\/li>\n<\/ol>\n<table border=\"1\" cellspacing=\"1\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td><b>Government \/ Regulators<\/b><\/td>\n<td><b>Staff to be informed in the event of changes<\/b><\/td>\n<\/tr>\n<tr>\n<td>Compliance to Employment Act &#8211; Ministry of Manpower<\/td>\n<td>Human Resource<\/td>\n<\/tr>\n<tr>\n<td>Compliance to Singapore Statutes Online &#8211; 354A &#8211;\u00a0Workplace Safety and Health Act<\/td>\n<td>Human Resource<\/td>\n<\/tr>\n<tr>\n<td>Compliance to Personal Data Protection Act<\/td>\n<td>Sales<\/td>\n<\/tr>\n<tr>\n<td>Compliance to Consumer Protection Act<\/td>\n<td>Sales<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol>\n<li>Key Suppliers: Eaziprint<\/li>\n<li>Related Interested Parties:\n<ul>\n<li>Competitors: Increase number of entry consulting organisations<\/li>\n<li>Media<\/li>\n<li>Trade Group: Regulating BCM consultants<\/li>\n<li>Dependents of Staff<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><span id=\"Analysis_of_Interested_Parties\" class=\"mw-headline\">Analysis of Interested Parties<\/span><\/h2>\n<table border=\"1\" width=\"710\" cellspacing=\"1\" cellpadding=\"1\" align=\"center\">\n<tbody>\n<tr>\n<th style=\"text-align: center;\" scope=\"col\">Interested Party<\/th>\n<th style=\"text-align: center;\" scope=\"col\">Stake\/Involvement<\/th>\n<th style=\"text-align: center;\" scope=\"col\">Impact of Disruption at Wintech Centre<\/th>\n<th scope=\"col\">Risks<\/th>\n<th style=\"text-align: center;\" scope=\"col\">Management Strategy<\/th>\n<\/tr>\n<tr>\n<td>Potential Customers<\/td>\n<td>\n<ul>\n<li>Access information on Business Continuity, Disaster Recovery and Crisis Management courses<\/li>\n<li>Enrol for courses<\/li>\n<li>Purchase online books<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Customers unable to contact Sales team for enquiries<\/li>\n<\/ul>\n<p>Note: company websites hosted remotely<\/td>\n<td>\n<ul>\n<li>Fresh revenue curtailed<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Sales staff to include mobile numbers as part of their email signatures<\/li>\n<li>Sales staff have product lists and prices loaded on laptops and smartphones<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Course Participants<\/p>\n<p>(Non-WSQ)<\/td>\n<td>\n<ul>\n<li>Attend course<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Courses are held at hotel<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Courses not conducted at Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Courses proceed at hotel location<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Course Participants<\/p>\n<p>(WSQ)<\/td>\n<td>\n<ul>\n<li>Attend course<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Attend WSQ course \/ examination at Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Course venue and equipment unavailable.<br \/>\nUnable to sit for \/ complete course \/ examination<\/li>\n<li>Foreign candidates who arrange to fly off after exam will be affected<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Courses proceed at hotel location<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Course Trainers<\/td>\n<td>\n<ul>\n<li>Conduct course<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Courses are held at hotel<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Courses not conducted at Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Courses proceed at hotel location<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Examination Candidates<\/td>\n<td>\n<ul>\n<li>Sit for invigilated examination<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Examination venue and equipment unavailable.<br \/>\nUnable to sit for \/ complete examination<\/li>\n<li>Foreign candidates who arrange to fly off after exam will be affected<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Candidates cannot sit for their examinations<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Postpone examination for local candidates by 1 week<br \/>\nForeign candidates to continue with examination at alternate site<\/li>\n<\/ul>\n<p>Note: Exam system hosted remotely<\/td>\n<\/tr>\n<tr>\n<td>Institute Members<\/td>\n<td>\n<ul>\n<li>Update profiles<\/li>\n<li>Update continuing education activities<\/li>\n<li>Renew membership<br \/>\nEnrol for courses<\/li>\n<li>Buy books online<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Servers are not located at Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Servers not located at Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>No impact. Members can continue to renew their memberships, enrol for course and purchase products as website is hosted offsite<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Advisory Council<\/td>\n<td>\n<ul>\n<li>Advise on governance of BCM Institute<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. No day-to-day operational role<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Inform Advisory Council and update them periodically<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Certification Committee<\/td>\n<td>\n<ul>\n<li>Review applications for professional certification<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Certification Committee members operate remotely;<\/li>\n<li>No dependence on Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Inform Certification Committee and update them periodically<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Examination Committee<\/td>\n<td>\n<ul>\n<li>Review examination questions<\/li>\n<li>Review examination delivery process<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Examination Committee members operate remotely;<\/li>\n<li>No dependence on Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Inform Examination Committee and update them periodically<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Education Committee<\/td>\n<td>\n<ul>\n<li>Review competency model and training materials<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None. Education Committee members operate remotely;<\/li>\n<li>No dependence on Wintech Centre<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Inform Education Committee and update them periodically<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Employees<\/td>\n<td>\n<ul>\n<li>Sale of courses<\/li>\n<li>Attend to enquiries<\/li>\n<li>Course registration &amp; administration<\/li>\n<li>Course logistics<br \/>\nExam processing<\/li>\n<li>Payments &amp; Receipts<\/li>\n<li>Post-course follow-ups<\/li>\n<li>Manage website<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Customers unable to reach staff<\/li>\n<li>Unable to communicate with customers from office<\/li>\n<li>Physical documents required for payment\/\u00a0CITREP processing may not be available<\/li>\n<li>Course materials located in office may not be available<\/li>\n<li>Unable to receive cheques<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Breakdown in communications between customers and BCMI employees<\/li>\n<li>Payments and CITREP cannot be processed<\/li>\n<li>Course materials not available for courses<\/li>\n<li>Receivables not collected<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Equip alternate site with equipment and internet service<\/li>\n<li>Recover critical functions at alternate site<\/li>\n<li>Conduct regular file server backups.<\/li>\n<li>Call customers with overdue accounts to check on cheque status and if necessary to advise re-issue.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Carlton Hotel<\/td>\n<td>\n<ul>\n<li>Provide training facilities<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Continue conducting course at hotel<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Rendevous Hotel<\/td>\n<td>\n<ul>\n<li>Provide training facilities<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Continue conducting course at hotel<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Eazi Printing Pte Ltd<\/td>\n<td>\n<ul>\n<li>Print courseware<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Soft copies of courseware not available to printers<\/li>\n<li>Printed courseware cannot be delivered to office<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Courseware not printed in time<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li>Provide Eazi Printing with a standard soft copy of courseware.<\/li>\n<li>Have the latest versions of courseware backed up at alternate site<\/li>\n<li>Arrange for Eazi Printing Pte Ltd to deliver printed courseware directly to hotel<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_third-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_two_third-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column 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